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Privacy Policy

Last updated: March 2026

1. Introduction

At Rebalance Tech, we are committed to protecting your personal data and ensuring full transparency regarding how it is used. This Privacy Policy explains how data is collected, used, stored, and deleted when using the MyRebalance mobile application.

2. Data We Collect

2.1 Account Data

When creating an account, we collect:

  • First name and last name
  • Email address (used as a unique identifier)
  • Date of birth
  • Gender

This data is required to provide access to the service and personalize your experience.

2.2 Usage Data

We collect data related to your use of the application:

  • Session history
  • Session results and scores
  • Progress tracking data

This data is used exclusively to provide you with a personalized experience.

2.3 Health and Wellness Data

MyRebalance processes wellness-related data generated during sessions, including:

  • Heart Rate Variability (HRV / RR intervals)
  • EEG signals
  • Derived scores (e.g., stress, sleep quality, mood indices)

These data are considered wellness data and not medical data. They are not used for medical diagnosis or treatment.

These data:

  • Are used exclusively to generate session scores and user insights
  • Are not sold or used for advertising purposes
  • Are not shared with third parties for commercial use

Raw physiological data:

  • Are stored separately from user account data
  • Are linked via anonymized identifiers
  • Are used only to compute scores and ensure algorithm accuracy over time

2.4 Analytics Data (Datadog)

We use Datadog to:

  • Monitor application performance
  • Detect and fix bugs
  • Analyze general usage trends

All analytics data:

  • Are fully anonymized
  • Do not contain personal data
  • Cannot be used to identify users

2.5 Data We Do Not Collect

MyRebalance does not collect or access:

  • Location data
  • Contacts
  • Photos or media
  • Messages
  • Data from other applications
  • Apple Health or Google Health data

The camera is used solely for QR code scanning and does not store images or videos.

3. How We Use Your Data

Your data is used strictly for the following purposes:

  • Creating and managing your account
  • Providing access to your session history
  • Calculating personalized wellness scores
  • Displaying reports and insights
  • Ensuring proper functioning of the application
  • Improving scoring algorithms (internal validation only)
  • Monitoring and improving application performance

Your data is never sold and never used for advertising.

Legal Basis for Processing

We process personal data based on:

 

  • The performance of the service (to provide the MyRebalance app and its features)
  • User consent (for wellness-related data processing)
  • Legitimate interest (for anonymized analytics and service improvement)

4. Data Sharing

Your data is not shared with third parties, except in the following cases:

4.1 Rebalance Centers

If you choose to interact with a center:

  • Access to your data is granted only through your explicit action (QR code authentication)
  • You can disable data visibility at any time through privacy settings

4.2 Service Providers

We use secure infrastructure providers (such as Google Cloud Platform) to host and process data.

No personal data is shared for commercial purposes.

5. Data Retention

Your data is stored:

  • For as long as your account remains active

When you delete your account:

  • All personal data (account data, session history, scores, and physiological data) are permanently and immediately deleted
  • This action is irreversible

Anonymous metadata may be retained for statistical purposes (e.g., total number of sessions performed).

6. Data Deletion

You can delete your account directly within the application:

  • Simple and accessible process
  • Immediate deletion
  • No possibility of recovery

All associated data are permanently erased upon deletion.

7. Backups

For technical and security purposes:

  • Periodic backups are performed

Deleted data may temporarily remain in backups but:

  • Are not actively processed
  • Are automatically overwritten over time

8. Data Security

We implement appropriate technical and organizational security measures:

  • Secure infrastructure (Google Cloud Platform)
  • Encryption in transit (HTTPS)
  • Restricted access to data (limited to authorized personnel only)

9. Data Location

Data is stored depending on the user’s region:

  • Europe → European servers
  • Americas → United States servers
  • Israel → Israeli servers
  • Asia-Pacific → Australian servers

10. Your Privacy Controls

MyRebalance provides users with full control over their data.

When privacy mode is enabled:

  • Your identity is hidden from centers
  • Your session history is not accessible
  • Authentication is performed anonymously via QR code

11. Contact

If you have any questions about this Privacy Policy, please contact us:

Rebalance Tech
1111 Lincoln Road – Suite 648
Miami Beach, FL 33139
United States
Website: https://www.rebalancetech.com
Email: admin@rebalancetech.com

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POST-TRAUMATIC STRESS DISORDER (EMDR)

WHO IS IT FOR?

In our lives, we may be faced with events that are difficult to overcome. If your daily life is being polluted by traumatic thoughts and your mind is unable to find peace, this program will benefit you!

Post-Traumatic Stress Disorder (PTSD) can be compared to an anxiety disorder that results from an event with traumatic potential. It is estimated that 70% of the world’s population has experienced or will experience such an event, and about 10% of people suffer from Post-Traumatic Stress Disorder. These individuals have three main symptoms (repetition or intrusion, avoidance, and hypervigilance), which are often accompanied by depression, sleep disorders, or difficulty concentrating.

HOW DOES IT WORK?

The EMDR (Eye Movement Desensitization and Reprocessing) therapy, developed by American psychologist Francine Shapiro reduces anxiety, stops the onset of traumatic images and intrusive thoughts (flashbacks). EMDR plays a therapeutic role through a visual recall process associated with eye movements. It also improves sleep for people with PTSD.

Rebalance Impulse® is the first fully autonomous device for the treatment of Post-Traumatic Stress Disorders (PTSD). The sessions specifically designed for this exclusive program offer synchronized light scenarios (Synchromotherapy®) based on frequencies whose effectiveness has been validated in the laboratory through electroencencephalogram (EEG) testing. The user can easily perform visualization and eye movement exercises according to chromorhythm-based protocols, without the intervention of a therapist. These stimulations trigger a very specific brain activity, creating a kind of deep slow-wave sleep while awake. The synchronization of activity in different brain regions induced by these exercises also stimulates memory mechanisms and transforms intrusive thoughts into non-traumatic memories.

BACKED BY SCIENCE

D’Antoni et al. Psychotherapeutic Techniques for Distressing Memories: A Comparative Study between EMDR, Brainspotting, and Body Scan Meditation. Int J Environ Res Public Health. 2022 Jan 20;19(3):1142.

Molero-Zafra et al. Psychological Intervention in Women Victims of Childhood Sexual Abuse: An Open Study-Protocol of a Randomized Controlled Clinical Trial Comparing EMDR Psychotherapy and Trauma-Based Cognitive Therapy. Int J Environ Res Public Health. 2022 Jun 17;19(12):7468.

Shapiro. Efficacy of the eye movement desensitization procedure in the treatment of traumatic memories. J. Trauma. Stress. 1989; 2: 199–223.